Ride Safe FAQs Part 1
Today we are going to start our FAQ series to help people learn more about our product and how it can better serve athletes in time of emergency. To get started we have a few commonly asked questions:
- How does the RIDE SAFE bracelet work?
In case of an accident where your emergency information is required, a ‘first responder’ (can be anyone from a friend, family member, or trained medical staff) will access the website from their phone or computer (www.teamridesafe.com). The website is found on the last line of the face plate of every bracelet.
On the home page of the website, the first responder can input your last name and ID code (located on the back of the face plate). Entering this information will automatically load your medical information and emergency contacts so you can be cared for in a fast, safe, and secure manner. Remember that the first responded can only READ your secure medical information because only you will know the password that can access the ‘edit medical history’ page.
- What happens if I lose my bracelet?
We have definitely considered what would need to happen if you lose your bracelet. For each person who orders a bracelet, we order two face plates. Therefore, if something happens, we already have another face plate made for you and can replace it quickly. Of course, if the bracelet is completely lost, you will have to buy a new one ($35), but we can get it to you very quickly. Personally, I have three bracelets just for that reason!! (and to be sure they match my outfits!!)
- What happens if I break my bracelet?
If you break the silicone band or clasp, we have spare parts available. Again, we considered that once you have a bracelet, you will need it every day!! So, if something happens, we can replace the parts as soon as possible. There is a charge of $10 for replacement of silicone band and clasp.
- Can I get additional bracelet colors so that I can swap out my face plate?
Sure! If you want to have more than one color bracelet, you can either buy multiple bracelets, or purchase one bracelet ($35) and then buy additional silicone bands with clasp for $10 so you can have more than one color, but not pay for multiple face plates.
- How long after I order my bracelet will I get it?
It takes 2-3 weeks to get your bracelet. Each one is custom made and because we are dealing with medical information, we want to be absolutely sure everything is correct!! If there are any mistakes, simply email us and we will resolve the issue right away.
To learn more and get your own Ride Safe Bracelet visit: https://www.teamridesafe.com/